Last updated: 29 September 2026
1. Who we are
This website is operated by Oracus Impex, 14, Vibrant Industrial Park-4, Opp Megha Vitram, Nr. Hasmukh Goswami College, Vahelal, Kadizsan Road, Dascroi, Ahmedabad – 382330, Gujarat, India (GSTIN: 24BIPCG4513J1ZF). In this policy, “we”, “us” and “our” refer to Oracus Impex. We process personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
2. Information we collect
- Contact & enquiry details – name, company name, phone number, email address and message when you request a quote or contact us.
- Order details – billing and shipping address, GSTIN (if provided), products ordered and order history.
- Payment information – payments are processed securely by our payment partner (Razorpay). We do not store your full card, UPI or bank details on our website.
- Technical data – IP address, browser type, device information and pages visited, collected through cookies and server logs.
3. How we use your information
- To process and deliver your orders and send order updates.
- To respond to enquiries and prepare quotations.
- To issue GST invoices and meet legal, tax and accounting obligations.
- To provide customer support, handle returns and refunds.
- To improve our website, products and services.
- To send offers or updates only where you have agreed to receive them. You can opt out at any time.
4. Sharing your information
We do not sell your personal data. We share it only with trusted partners who need it to serve you: payment gateways (e.g. Razorpay), courier and logistics partners for delivery, our hosting and IT service providers, and government or legal authorities when required by law. These partners may use your data only for the service they provide to us.
5. Cookies
We use essential cookies to run the shopping cart, checkout and your account, and analytics cookies to understand how visitors use our website. You can block or delete cookies in your browser settings, but some parts of the website (such as the cart) may not work without them.
6. Data security & retention
Our website uses SSL encryption and we take reasonable technical and organisational measures to protect your data. We keep your information only as long as needed for the purposes above, or as required by law (for example, invoices are kept for the period required under GST law).
7. Your rights
You may ask to access, correct or delete your personal data, withdraw consent for marketing, or raise a grievance about how your data is handled. To make a request, please contact us through our Contact page. We will respond within a reasonable time as required by law.
8. Third-party links
Our website may link to other websites (such as payment or courier tracking pages). We are not responsible for the privacy practices of those websites and encourage you to read their policies.
9. Changes & contact
We may update this Privacy Policy from time to time; the latest version will always be available on this page. For any questions about this policy, please contact Oracus Impex at the address above or via our Contact page.